Spend a Day... Make Memories for a Lifetime
Payment and Deposit Policy
A Deposit is required in order to secure your date and hold the boat for you. A $350.00 to $500.00 deposit is due to book an offshore trip and a $250 deposit for the inshore/island hopping trips is required. If you are booking multiple days and/or boats or package deals then a 50% deposit of the total trip cost is required at the time you book your trip. You may make your payment online by clicking on the right upper tab that says "Make a Payment". This is a secure credit card processing site and your information is not shared with anyone other than the credit card processing company.
Refund Policy
Deposits are fully refundable if the captain cancels due to wind, high seas or stormy weather. We want you to have a memorable, fun time and if the weather appears to be unsafe or too rough we will try to reschedule your trip. If we cancel due to weather and are not able to reschedule due to continued bad weather, your travel schedule or our boat schedule then your money will be refunded in full.
Trips that are canceled by you, 30 days or more prior to the trip date will be refunded in full, less a 10% credit card/booking fee. If your trip is canceled less than 30 days prior to the trip date, we will be happy to work with you to try and reschedule the trip and move your deposit to a new date. If we are unable to find a mutual date or you cancel the trip completely then your deposit is NOT refundable. Trips canceled less than 7 days prior to your trip date are NOT refundable and NOT transferrable to a later date.
Boating Policy
In order for your trip to be safe and fun, and for us to maintain the quality of our boats we have a few basic rules you must follow while aboard and at sea.. We provide you with ice cold bottled water. You are welcome to bring anything else that you want to drink or eat as long as they are stored in our outside cooler. NO SHOES, FOOD OR DRINKS ARE ALLOWED INSIDE THE SALON OF THE BOAT AT ANY TIME. As a safety precaution we ask that you bring no glass bottles aboard the boat. Cans only please. We realize that you will want to bring sunscreen to put on during the trip. NO SPRAY SUNSCREEN ALLOWED ON THE BOAT. It makes the deck slippery and easy for someone to slip. NO SUNSCREEN INSIDE THE SALON. We provide you with a luxury fishing vessel and sunscreen stains our furniture and carpet. Thank you in advance for following these basic boating policies which assures that you have a safe and fun day at sea and that our boat is kept in the luxury quality that our customers have come to expect while aboard the Reel Candy.
